Texts are not automatically fit into places, they are fit in boxes that are defined in VisioMapEditor when creating the map (see red boxes in the capture below).
In this particular case, it seems the red box was shifted to avoid overlapping the escalator icon. To fix this situation, the map owner can easily edit the box’s position or dimensions to make sure the text appears inside the place.
If you have access to VisioMapEditor, you can operate the change yourself, otherwise you can ask the client to do it.
Okay, got it! Thanks a lot!